The cheeses we produce are of the 'hard cheese' variety, and not easily subject to spoilage; however, every precaution is taken to ensure your product arrives to you in good condition. All cheese orders are shipped with ice packs and insulation to ensure they arrive fresh upon delivery. Please note, at the time of delivery, the ice packs do not need to be cold, nor the cheese. The ice packs have kept the cheese cold long enough for it to arrive to you in good condition.
If, however, upon delivery, your cheese is not pleasing to you, just let us know, and we will send you another order, or refund your money, no questions asked. Please contact us to report your incident and let us know what you would like to do.